Customer Stories

At MicroReplay, one of our largest goals is 100% satisfaction with our customers. No matter what the cause of damage may be, our staff is committed to repairing anything. Whether it is a liquid damaged MacBook caused by spilled coffee or a cracked screen, we have you covered.

Introducing…Customer Stories

Since our founding in 2006, we have assisted thousands of customers with their repairs and they wanted to share how we helped them. Instead of a usual collection of written use cases, we wanted to showcase the experiences of real customers in a more creative way!

“Man’s Best Friend”

Sometimes, accidents happen with our pets. Take Joe’s story with his dog below.

Liquid damage from coffee is different from water. Plus, when coffee spills on a MacBook, it can be sticky on the components (thanks to the sugar) and smell awful when it dries (thanks to the cream).

“Stuck in the Middle with Rain”

It’s good to have a water-resistant case, but even with that in mind, liquid damage can still happen. Watch Kaitlin’s story below for proof.

“Working With Locals”

Below is a story about how one of our customers, named Dave, went with a local computer store for his liquid spill repair.

Just drying your computer after a liquid spill doesn’t actually fix it. It may start working again, but it will never be 100% reliable and may get worse over time. Damage to the motherboard occurs literally within seconds of liquid making contact, as the minerals and salts left over when the water dries will corrode the components within the computer. To repair it properly, your MacBook needs to be completely disassembled, thoroughly cleaned, and any weakened or damaged components replaced.

“An Unexpected (and Wet) Surprise”

MicroReplay will receive MacBooks that were damaged through unusual means. One of our customers, Sebastian, shares a rather unexpected situation involving sprinklers. However, rest assured, our staff was able to fix up his MacBook despite the unusual cause of the damage. 


Customer Testimonials

I just received my computer and I am very happy with it! Thank you very much! I’m just so ecstatic to have it back again!


Sienna New York, USA

I want to thank both you and Charles for making possible the purchase of my new computer. As a result of your purchase of my used equipment, it made more sense for me to buy a new system, rather than upgrade my old one. MicroReplay was helpful and efficient every step of the way. You will be the first call I’ll make the next time I’m in the market for a new computer!


Tuscon, Arizona, USA

I am writing to say “thank you” for the extraordinary value you provided to me. I purchased a Sony travel laptop computer from you. The machine was clean, looked new and worked flawlessly from the moment I took it out of the box. I was so pleased, I later purchased a cheaper used IBM T30 laptop computer for my sister. It, too, was impeccable, clean and working from the moment I took it out of the box. I had one tiny problem with the Sony and you resolved it for me and handled all of the warranty coverage issues with Sony for me. I am absolutely delighted with your company and so pleased I found such a great source for used computers. Feel free to use this letter in any way you see fit. I am so pleased with your organization, I’m delighted to spread the word.

Fredrick Marckini

CEO and Founder, iProspect, Inc.

My recent experience with MicroReplay has certainly been positive. I couldn’t have been more pleased with your help in finding the laptop computer I requested.

Your patience, friendliness, and personal interest are rare in the corporate world today.

Thank you!



Conway, Arkansas, USA

Doing business with MicroReplay was a pleasure. Very helpful and knowledgeable staff.



Westford, Massachusetts, USA

We got the Mac back this AM & it looks great. My daughter is very happy! Thank you for the fine, prompt job. It is refreshing to do business with a company that does what it says. Thanks again!



Locust Valley, New York, USA


When I made the decision to trade in my PC for a MacBook, I was anxious to move forward, but did not really know where to begin. I had to sell my laptop for cash that would help me buy my Mac. Ebay was an option, but not an attractive one because of the type of write-up needed, the time, the bidding, delivery and the considerable fees involved. Finding a buyer through the Internet was the best solution. 

My Google search led me straight to MicroReplay. One phone call and everything fell right into place. The transaction was flawless. Every word spoken by MicroReplay was upheld 100%. They received my laptop, inspected it and then called me. Within a couple of days, I had a check in hand for the agreed-upon amount.

What impressed me was their manner of doing business and the win-win that we negotiated. Everything they said they would do, the did. The courteous, down-to-earth exchange of information made me confident that I had found a vendor that was credible, fair and trustworthy. I very much appreciated the “no pressure” approach to my decisions and I liked the personal touch of having only one rep to deal with.

Without hesitation, I highly recommend MicroReplay to anyone wanting to buy or sell a computer.




Ithaca, New York, USA

This letter shares my experience during my recent purchase of two used computers from MicroReplay in Wellesley, Massachusetts. I am delighted with this experience. I first called MicroReplay’s 1-800 phone number (because I’m almost 70 years old and I like to talk to a real person) and I immediately connected to Charles Kouyoumjian. I explained my requirements (a late model iMac for my 15 year-old granddaughter and a late model/top-end Windows laptop for my 43 year-old daughter) and my expected price range. Charles said he would get back to me within a few hours and he made good on his promise. We then arrived at a reasonable price. Also, he made good on his promise of free mailing and free installation of Airport/WiFi cards for each computer.

Again, I am delighted with this experience.


Natick, Massachusetts, USA

Thank you for sending my refurbished Mac Mini out promptly. It arrived in excellent condition and everything appears to be working just fine. Your website is very well organized and gives the potential buyer a sense of confidence that you are an ethical business person. Since I have only purchased pre-owned, refurbished computers I trust that this is the beginning of a long term relationship.

Once again I thank you for your prompt service and a good running, professionally refurbished Mac Mini with legal software.



Syracuse, New York, USA

Excellent, friendly and helpful. Also very fair in their dealings!



Crescent City, Florida, USA

I recently purchased a used Apple Mac PowerBook from you. It was in like-new condition and works very well. IF I need any used Apple product in the future, I will call you first!




Albuquerque, New Mexico, USA

I had an extremely pleasant experience with selling my used Laptop. I got an excellent price, very prompt follow-up and payment within 3 business days.

I strongly recommend MicroReplay if you would like to sell your used laptops.



Overland Park, Kansas, USA

I had been looking for a good deal for my laptop, but I found dealers offering less than what the laptop deserved. Also, I was not able to find reliable dealers to trade with. I heard about MicroReplay from a few of my colleagues and that encouraged me to get in touch with them. 

The transaction was very smooth and all the members of the MicroReplay sales team were very cooperative and helpful. That was great!

I would strongly recommend doing business with MicroReplay, they are the best in the market!



Ozone Park, New York, USA